Our Privacy Commitment

This statement, along with our terms of use and any other referenced documents, explains what personal information we collect about you, how and why we use it, who we share it with, and how we protect your privacy. This statement is separate from our client agreement with you.  

Please read this carefully to understand our views and practices regarding your personal information and how we will handle it.  

1. Who Controls Your Personal Information

For the purposes of the Data Protection Act 1998 (the “Act”), the EU General Data Protection Regulation (“GDPR”), PCI-DSS, and other European data protection laws, ISUN – Immigration Support Network Ltd is the data controller. This means we decide how your personal information is collected and the purposes for which it is used.

This Privacy Notice applies to the personal information that ISUN – Immigration Support Network Ltd collects and uses.

In this Privacy Notice, “ISUN – Immigration Support Network Ltd” “we,” “us,” or “our” refers to ISUN – Immigration Support Network Ltd, a company registered in England and Wales (company number 14902491) with its registered office at 54 Robert Burns House, Northumberland Park, N17 0RB, London, United Kingdom.

2. How and Why, We Use Your Information (Purpose and Legal Basis)

We use your personal information for the following reasons:

1. To fulfil our obligations under any agreements between you and us.
2. To meet our legal and regulatory responsibilities.
3. To establish, exercise, or defend legal claims.
4. For our legitimate business interests, which include a. Ensuring our website https://isunimmigration.com/ works effectively for you and your device. b. Providing you with information, products, or services you request or that we believe may interest you, where you have agreed to be contacted for these reasons. c. Enabling you to use interactive features of our services, if you choose to do so. d. Notifying you about changes to our services.

These purposes allow ISUN – Immigration Support Network Ltd to ask for your consent to use your information for communication, educational, and marketing activities (GDPR 1). We will not use your information for these activities without your explicit consent.

The reasons and legal grounds for using your information may change over time, and we will update this Notice accordingly.

3. Your Consent

Because consent is required, we will not use pre-checked boxes to obtain your agreement, and we will not include your personal information for communication and marketing if you have only requested service-related communications or communications necessary for our contractual obligations.

How long we keep your personal information depends on our legal obligations, the terms of our agreements with you, whether you have given consent, and our legitimate business interests.

We will keep your personal information only as long as necessary to achieve the purposes outlined in this Privacy Notice or to comply with the law.

If you withdraw your consent, we will not contact you for those purposes. You can give or withdraw your consent at any time by contacting us.

All marketing emails will also include an option to unsubscribe or withdraw your consent.

4. The Personal Information We Collect About You

When we say “personal information” in this Privacy Notice, we mean information that relates to you and can identify you, either on its own or when combined with other information we hold.

We collect some personal information directly from you, for example, when you use our website, use our services, or contact us. We may collect and use the following types of information about you:

1. a) Your name and contact details (email address, phone number, and postal address): When you purchase or inquire about our services. b) Personal information, which may include sensitive information: Provided to us or created by us while providing services to you, such as: I. Date of birth, gender, and/or age, your nationality and/or citizenship status. II. National Insurance number. III. Bank account details and tax status information. IV. Copies of passports and visas. V. Photographs. VI. Details of our work with you. VII. Your career history, including work/engagement/project/employment records, project details, job titles, work history, working hours, holidays, training records, and professional memberships. VIII. Details of professional projects/engagements you are or have been involved in. IX. Health information, including mental health. X. Details of your assets and beneficiaries. XI. Your marital status, family, lifestyle, or social circumstances and other relevant personal matters. XII. Information about criminal convictions or offenses. c) Identification and background information: Provided by you or collected as part of our client onboarding processes. d) Information about your transactions, including your payment details: When you pay for our services. e) The communications you exchange with us: When you contact ISUN – Immigration Support Network Ltd or we contact you. f) Technical information: Such as information from your visits to our website or related to electronic materials and communications we send you. This includes when you browse our website or interact with our communications. g) Information you provide for meetings and events: Including access and dietary requirements when you register for our events. h) Your social media account ID: When you interact with us on social media or when we target social media posts to you. i) Your posts and messages on social media directed to us: When you interact with us on social media. j) Your feedback: When you respond to our feedback requests or participate in our client surveys. k) Any other information relating to you that you may provide to us.  

Change of Purpose

We will only use your personal information for the reasons listed above, unless we reasonably believe we need to use it for another purpose that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis for doing so.  

Please note that we may process your personal information without your knowledge or consent where required or permitted by law.  

Sensitive Personal Information

Information that reveals your racial or ethnic origin, physical or mental health, religious beliefs, or alleged criminal offenses or convictions is considered “sensitive personal data” under the UK Data Protection Act 1998 and other data protection laws. We do not collect this type of information through our website.  

5. How We Use Your Personal Information

We use your personal information for the following purposes:

1. a) To Provide Our Services We use your information to deliver our services related to your instructions or inquiries, including: I. Deciding whether to take you on as a client. II. Determining the terms of our client agreement. III. Keeping you informed and providing updates. IV. Providing you with advice. V. Creating a client profile in our database. VI. Managing the termination of any client relationship.  
2. b) To Communicate with You and Manage Our Relationship We will need to contact you by email and/or phone to deliver our services and meet our contractual obligations. We may also need to contact you for administrative or operational reasons.

Please note that these communications are not for marketing purposes, and you will continue to receive them even if you opt out of marketing communications.

We may also use your personal information if we contact you after you have sent us a request, filled out a web form on our website, or contacted us on social media.

Your feedback is important to us, so we may send you emails to ask for your opinion.

We will use your communications with us and any feedback you provide to manage our client relationship and improve our services and client experiences.

1. c) To Personalize and Improve Your Customer Experience We may use your personal information to tailor our services to your needs and preferences and to provide you with a personalized client experience.

We may also collect information about how you use our website, which pages you visit most, and which services you search for to understand your interests. We may use this information to customize the content and offers you see on our website and, if you have agreed to receive marketing communications, to send you relevant messages we think you will like.

1. d) To Inform You About Our News and Offers That May Interest You We may send you marketing communications if you have indicated that you are happy to receive them and have explicitly agreed to do so. You can also ask us to send you marketing communications by managing your preferences in your account.

If you agree to receive marketing communications, we will provide you with news about our products or services that may be of interest to you.

Please note that we do not share your contact details and other personal information with other companies for marketing purposes unless we have your consent to do so.

If you do not want to receive marketing communications from us, you can simply let us know by clicking the relevant box on our preference form.

You can also opt out of receiving marketing communications at any time by clicking the unsubscribe link at the bottom of any marketing email you receive from us.

If you prefer, you can express your preference not to receive marketing communications by emailing us at info@isunimmigration.com, calling us at +44 74071 74825, or using our website contact form. Please allow 28 working days for us to process your unsubscribe request.

1. e) To Improve Our Services, For Administrative Purposes, and to Protect Our Business Interests The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud prevention, security and legal purposes, statistical and marketing analysis, systems testing, maintenance, and development, such as: I. Business management and planning. II. Dealing with legal disputes involving you and/or our employees. III. Updating client records. IV. Monitoring and keeping records of our communications with you and our staff. V. For market research and analysis and developing statistics.  
2. f) To Comply with Our Legal Obligations For example, our obligations for accounting and auditing, to comply with employment law, and to provide your information to local police agencies.  
3. How Long We Keep Your Personal Information

To determine how long we should keep personal information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm if it is used or disclosed without permission, the reasons why we use your personal information, whether we can achieve those purposes through other means, and the relevant legal requirements.

In some cases, we may remove identifying details from your personal information so that it can no longer be linked to you. In this situation, we may use this anonymized information without further notice to you.

Once you are no longer a client, we will keep your personal information according to our data retention policy and applicable laws and regulations.

7. Your Right to Access Your Information

You have the right to request access to the personal information we hold about you. This could include information about your service purchases.

If you have any questions about your personal information, please contact us.

8. Your Right to Be Forgotten (Erasure)

You have the right to request that your data be erased and/or that we stop processing it where:

• The personal information is no longer necessary for the purpose it was collected.
• You withdraw your consent.
• You object to the processing.
• To comply with a legal obligation.

We will not erase records that we need to keep to meet our legal obligations to tax and revenue authorities. These records will be anonymized by replacing your personal details with fictional information, making it impossible to identify a single client.

The following security and governance measures are excluded from your right to be forgotten:

• Encrypted system backups, kept for up to 10 years.
• Our anti-spam and email gateway. We keep email archives for security reasons, and your information may be stored in this archive. Access to this gateway is limited to designated data controllers at ISUN – Immigration Support Network Ltd.

If you have any questions about your personal information, please contact us.

9. Your Right to Restrict Processing

You have the right to request that your personal information be stored but not further processed. This can be achieved by withdrawing your consent.

If you have any questions about your personal information, please contact us.

10. Security of Your Personal Information

We are committed to taking appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. When you provide your personal information through our website or systems, this information is securely transmitted over the internet using high-grade encryption.  

The information you provide to us will be stored on our systems, which are located on our premises or those of a trusted third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Notice or for other purposes you have approved.  

We are based in the UK, but the data we collect from you may be transferred to and stored in a location outside the UK and the European Economic Area (“European Area”). It may also be processed by staff or suppliers operating outside the European Area who work for us or one of our suppliers. By submitting your personal information, you agree to this transfer, storage, or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.  

All information you provide to us is stored on our secure servers.

Unfortunately, transmitting information over the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.  

We will keep your personal information only as long as necessary to achieve the purposes outlined in this Privacy Notice or to comply with the law.

11. Cookies and Other Tracking Technologies

To improve our services, provide you with more relevant content, and analyse how visitors use our website, we may use technologies such as cookies or tracking software. In most cases, we will not be able to identify you from the information we collect using these technologies.  

You can delete cookies if you wish. While some cookies are necessary for viewing and navigating our website, most features will still be accessible without them.

12. Sharing Your Personal Information

We may share your personal information with certain trusted third parties in accordance with our contractual arrangements with them, including:

• Any member of our group (our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).  
• Our professional advisors and auditors.
• Suppliers who provide support services to us, such as word processing, translation, photocopying, and document review.
• IT service providers.
• Third parties involved in the services we provide to clients, with their prior consent.
• Third parties involved in hosting or organizing events or seminars.

Where necessary, or for the reasons explained in this Notice, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies, and law enforcement agencies. While unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will make reasonable efforts to notify you before doing so, unless we are legally restricted from doing so.  

We may disclose your personal information to third parties if we sell or buy any business or assets. In this case, we may share your personal data with the potential seller or buyer. If ISUN – Immigration Support Network Ltd or substantially all of its assets are acquired by a third party, the personal data we hold about our customers will be one of the transferred assets.  

ISUN – Immigration Support Network Ltd may use social media sites like Facebook, LinkedIn, and Twitter. If you use these services, you should review their privacy notices for more information on how they handle your personal information.

We do not sell, rent, or otherwise make personal information commercially available to any third party without your prior permission.  

Our website may contain links to third-party websites that have their own privacy policies. Please be aware that this Privacy Notice does not apply to these websites, and ISUN – Immigration Support Network Ltd is not responsible for the information that third parties may collect through them.

13. Data Protection Officer

Our Data Protection Officer can be reached at info@isunimmigration.com. If you have any questions about this Privacy Notice or how we handle your personal data, please contact your usual contact at our office. You have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.  

14. Call Recording

When you contact us by phone, please be aware that your call may be recorded for training and monitoring purposes to ensure the quality of our service, train our staff, and maintain high standards of customer care.

We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (GDPR). All recorded calls are securely stored, and access is limited to authorised personnel only. Call recordings are kept for the period necessary to fulfil the purposes outlined in this policy, after which they will be securely deleted.  

You have the right to request access to any recordings of your calls. Please contact us using the details provided in this policy to make such a request.

If you prefer not to have your call recorded, you may inform the representative at the beginning of the call. Alternatively, you can contact us via other means such as email or our website contact form.

15. Updates to Our Privacy Notice

We may update this Privacy Notice from time to time. We will publish any new version of this Notice on our website.

16. Contact Information

Please contact us with any questions, comments, or requests regarding this Privacy Notice.