Please read these Terms and Conditions carefully, as they govern your use of this website. We reserve the right to modify these Terms and our Privacy Policy at any time. Therefore, we encourage you to periodically review this page to ensure you are aware of and satisfied with any updates. If you do not agree to these Terms and Conditions, please discontinue your use of this website.
IMMIGRATION CONSULTANCY AGREEMENT
This Immigration Consultancy Agreement is entered into by and between ISUN Immigration Support Network Ltd, a regulated entity operating under the Immigration Advice Authority (IAA) with authorisation reference number F202331765 (hereinafter referred to as the “Consultant”), and the Client (each individually referred to as a “Party”, and collectively as the “Parties”).
Recitals
WHEREAS the Consultant provides immigration and visa application services, including spousal visa assistance;
WHEREAS the Client seeks such consultancy services;
WHEREAS the Consultant agrees to be engaged by the Client for said services (the “Services”);
NOW, THEREFORE, the Parties agree as follows:
2.1 The Consultant will use the information provided by the Client to advise on how best to present the visa application. The Consultant’s guidance is based solely on the accuracy and strength of the Client’s documentation. The Consultant is not liable for any unsuccessful visa application resulting from these factors.
The Consultant shall:
3.1 Provide the agreed Services diligently;
3.2 Respond to all communications from the Client in a timely manner;
3.3 Prepare and submit documentation and reports as reasonably required, including updates on service progress.
4.1 The Client agrees to indemnify and hold the Consultant harmless from any claims, damages, or legal fees arising from the Client’s conduct that breaches this Agreement.
5.1 The Consultant will inform the Client at the outset of the scope of work and the associated fee, issuing an invoice payable in advance.
5.2 Once services are completed and accepted by the Client, the Consultant’s contractual obligations are deemed fulfilled, regardless of whether the application is submitted.
5.3 Waiver of Cooling-Off Period: The Client expressly waives the 14-day cancellation period under the Online Distance Selling Regulations, acknowledging that services may begin immediately. The Client confirms understanding the legal implications and has sought independent advice if necessary.
5.4 Fees stated are exclusive of applicable taxes or government levies. The Consultant is responsible for its own taxes.
5.5 The Consultant is not liable for any expenses incurred by the Client during the application or appeals process.
5.6 The Consultant charges a fixed fee at the application stage. Disbursements such as translation, attestation, and government fees (e.g., visa fees, IHS surcharge, and UKVI appointment fees) are the Client’s responsibility. These costs may vary and should be verified on official government websites.
5.7 In appeal cases, the Client typically pays the tribunal fee directly. If a barrister is engaged, the Client is responsible for their fees, usually around £700 + VAT. Additional costs may apply based on case complexity.
6.1 Each Party shall maintain the confidentiality of shared information unless disclosure is legally required or previously agreed in writing.
6.2 The receiving Party shall take reasonable steps to protect confidential information, at minimum using the same care as with their own sensitive data.
6.3 All disputes shall be handled confidentially. The Client agrees not to make any public statements that may criticise or harm the Consultant without prior written consent.
6.4 The Client consents to their data being shared with third parties (e.g., immigration partners) for the purpose of case handling and service improvement. All such parties are bound by confidentiality.
7.1 This Agreement begins on the Effective Date and continues until the Services are deemed delivered (i.e., when the application is provided to the Client). The Agreement formally terminates after the 3-day refund window expires.
7.2 Free Second Application: If the initial visa is refused and the reasons have been rectified, the Consultant offers a free second consultancy service, provided it is requested within 7 days of the refusal.
7.3 Exclusions to the Free Second Application include:
7.4 Money Back Guarantee: A full refund is available within 3 days of receiving the draft representation letter, only if the Client is dissatisfied with the Consultant’s work. No refunds are issued post-submission, or for external factors like border closures or visa suspensions.
7.5 The spousal visa consultation fee is non-refundable, but will be credited toward any full spousal visa package purchased.
7.6 Consultant caseworkers only handle Settlement Visa cases under Category A (salaried employment with the same employer for 6+ months). Other visa types are referred to licensed solicitors.
8.1 A Party is not liable for delays or failures caused by events beyond reasonable control (e.g., war, strikes, natural disasters, or government actions).
8.2 The period of excused non-performance shall extend in proportion to the duration of the disruption.
8.3 If the disruption exceeds 60 days, either Party may terminate the Agreement with 30 days’ written notice.
9.1 Neither Party is liable for indirect, incidental, or consequential damages, including loss of profit, arising from this Agreement.
10.1 The Consultant operates as an independent contractor and is free to offer similar services to other Clients.
10.2 Neither Party is an agent of the other and has no authority to bind or represent the other in any contractual matters.
10.3 Each Party is solely responsible for its own personnel and agents.
11.1 The Client may not assign, transfer, or subcontract any part of this Agreement without prior written consent.
12.1 This Agreement is governed by the laws of England and Wales. Any disputes shall be resolved under the jurisdiction of English courts.
13.1 This Agreement represents the complete understanding between the Parties and overrides any prior discussions or agreements. Any amendments must be made in writing and signed by authorised representatives.
Agreement Acknowledgement
By clicking “I Agree” or by using our services, the Client confirms acceptance of these Terms & Conditions, which shall carry the same legal effect as a signed document.
Let’s make the process simple, clear, and stress-free — just the way it should be. Whether you’re applying for a visa, planning to study, work, or bring family to the UK, our experienced consultants are here to guide you every step of the way.
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